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Theory of change for an inter-agency SLA framework powered by the Sustainability Thinktank for the Ondo State Export Strategy


Enhance government services for exporters from Ondo State.

Theory of Change

This approach aims to create a systematic, responsive, and adaptable framework, ensuring continual enhancement in government services provided to exporters from Ondo State, thereby contributing to the success of the Ondo State Export Strategy.

Identify Needs

Conduct thorough research and engage with exporters to understand their pain points and service requirements.

Establish SLA Framework

Develop an inter-agency SLA framework with clear service standards, responsibilities, and timelines for each agency involved in facilitating export-related services.

Training and Capacity Building

Provide training to government officials to ensure understanding and commitment to the SLA framework, emphasizing efficient service delivery and customer-centric approaches.

Implementation and Monitoring

Roll out the SLA framework across relevant government agencies. Establish monitoring mechanisms to track adherence, identify bottlenecks, and collect feedback from exporters.

Continual Improvement

Regularly review the SLA framework based on feedback and performance metrics. Adapt and refine the framework to address emerging needs and optimize service delivery.

Outcome Evaluation

Measure the impact of the SLA framework on the efficiency of government services to exporters. Assess improvements in export processes, reduction in delays, increased satisfaction among exporters, and overall export growth from Ondo State.

Approved Servicom Charters

SERVICOM is an acronym for ‘Service Compact with all Nigerians’. It is a pledge by all
Government Institutions to deliver service to the public in a timely, fair, honest, effective
and transparent manner. The service charters of relevant government institutions are provided below.

Nigeria Export Import Bank Service Charter

The Nigerian Export-Import Bank (NEXIM) was established by Act 38 of 1991 as an Export Credit Agency (ECA) with a share capital of N50, 000,000,000 (Fifty Billion Naira) held equally by the Federal Ministry of Finance Incorporated and the Central Bank of Nigeria. The Bank undertakes to provide competitively priced interest and fee-based product/services with emphasis on Risk Bearing, Business Advisory Services and Export Finance.

Follow the link to find out more about their service delivery.

Corporate Affairs Commision Service Charter

The Corporate Affairs Commission was established by the Companies and Allied Matters Act, which was promulgated in 1990 to regulate the formation and management of companies in Nigeria.

Follow the link to access their revised service timeline.

NITDA Service Charter

National Information Technology Agency (NITDA) was established in April 2001 to implement the National Information Technology Policy and coordinate general IT development in the country. The core services they provide include Domain Registration, IT Clearance and registration of Indigenous IT Companies and Service Providers (IICP).

Follow the link to find out more about their service delivery.

Central Bank of Nigeria Service Charter

The Central Bank of Nigeria, being a corporate organization is committed to ensure full compliance with the laws of the Federal Republic of Nigeria and other binding international laws, thus, developed this compendium of services rendered to guide its customers.

Follow the link to find out more about their service delivery.

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